Spa PROTOCOL Spa Hours Ananda Spa opens daily from 9.00 am to 10.00 pm. Last treatment starts at 9.00 pm Reservation To avoid disappointment, kindly book all spa treatments and services in advance. Treatments may be purchase d individually or as a package. A Capitol Club member's account number or credit card number is required at the time of booking to secure an appointment. Cancellation Policy As the treatments you select are reserved especially for you, any cancellation short of 3 hours' advance notice would be subject to a 50% cancellation charge. Full charge will be imposed for a “no show”. Check-in Please check in at the Spa Reception at least 15 minutes prior to your scheduled appointment. You will have sufficient time to wash and prepare yourself for the treatment. We regret that late arrivals will be subject to reduced treatment time. Preparation If you wear contact lenses, please remove them before a facial treatment. To enjoy the treatments, we request that no jewelry be worn. The Management of Ananda Spa accepts no responsibility for the safety of money and valuables that are kept on the spa premises. Please shower before a treatment. Prior to treatment we recommend a relaxing steam or sauna to relax yourself. Most body treatments are best administered without any under-clothing worn by the guest, although guests may still enjoy them with their under-clothes on. Alternatively, guest may wear the disposable under-clothes provided by our therapists. Etiquette To maintain the peaceful sanctuary of Ananda Spa, we request that all visitors to the spa keep their conversation level down to a minimum. All mobile phones, pagers and electronic devices must be placed on silent or vibration mode. Smoking and consumption of alcohol within the spa is prohibited. Be reminded that you are in a professional spa therapy operations and so do not expect anything other than therapeutic or spa services. Payment Policy Ananda Spa accepts cash and all major credit cards. Health Statment Health Statement will be given to each guest so we can ask you health questions to make sure we can serve you in the best possible manner. Also, this questionnaire will ask what pressure you would like for your massage. Download English or Japanese (Adobe Acrobat File) Please click on download and fill this form out prior to your arrival. Gift Certificates Gift certificates for spa treatments are avaiable and are valid for 3 months. What to wear Wether you turn up in a suit straight from work or in casual dress you will be guided to a private room where you can change into an Ananda Robe and slippers and be given disposable underwear for your convenience. For most body treatments (such as massages, scrubs, wraps), you will be required to undress completely and put on a pair of disposable underwear. What to avoid It is preferable not to eat (or drink alcohol) for at least an hour before a treatment. The spa environment provides a stressreducing, tranquil experince, so either turn off your mobile phone before you enter the spa or better still , leave it in your hotel room. Massage & Body Treatments tips A warm shower or some time in the sauna before a massage or body treatment is often a good didea as it helps loosen the muscles. If a treatment is booked steam or sauna is complimentary and you should come 30 min. before your treatment starts. Drinking a glass of water before and after your massage is important as it helps to flush out the toxins. Ananda Spa use high quality, specially blended massage oils with various essential oils for massages. Essential oils are very therapeutic so it often recommended not to have a shower immediately after your treatment so you can allow the products to absorb into your skin. Facials Shaving at least a couple of hours before your facial appointment is recommended as the treatment will tend to be more effective. Ananda Spa will recommend facial products so you can maintain your skins comfort. If not mentioned please as your therapist or spa manager. Medical Considerations Spa facilities, treatments and services that involve heat therapies are not advised for guests who: •  are pregnant; •  have high or low blood pressure; •  have breathing difficulties; or •  have a severe case varicose of broken veins and capillaries. •  Kindly consult your physician before using any of the spa facilities, treatments and services. Refund Policy Treatment packages, courses, products and memberships are not refundable, transferable or exchangeable.

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